Chính sách hoàn tiền

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at truongvanhuy2602@gmail.com.

Please note:

• Customers are responsible for return shipping costs.
• A flat $15 return fee may be deducted from the refund amount.
• Original shipping costs are non-refundable.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at:
truongvanhuy2602@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom products, personalized items, beauty products, sale items, and gift cards.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
truongvanhuy2602@gmail.com